Open chat
Log in to the app and tap the Support tab
How does live chat work at 7AS Support
If you need an answer now, open live chat in the 7AS App, tap the help icon, then write and send the issue; usually the first reply arrives within 2-3 minutes, and for simple questions, responses are faster
Often questions related to bKash, Nagad or Rocket come first; that's why 7AS Help Center live agents view accounts, logins and technical questions together
Write the problem
Say it in one line and the team will
Get a quick answer
Usually a reply arrives within a few minutes
There are other ways to contact
Not everyone can chat all the time, so the 7AS Contact page also has email and Telegram to provide assistance at your convenience
Email Support
If a detailed explanation is needed, email is a good option; sending screenshots speeds up the solution
Get email addressTelegram updates
Telegram is useful for quick notices and short questions; keeping it open reduces the chance of missing messages
Log in to viewQuestions solved in chat
No need to ask the same question repeatedly; the common problems below are often solved in 7AS Help's live chat
- Why isn't my 7AS login?
- What is needed for account verification?
- What to do if top-up from bKash is late?
- Why are notifications not coming in the 7AS App?
Support time and contact information
Dhaka users often chat at night, so our team also reviews tickets left outside working hours to ensure answers don't get stuck
| Channel | Active time |
|---|---|
| Live chat | Most of the day |
| Every day, for written support | |
| Telegram | For quick messages and updates |
| Help Center | See guidance anytime |